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Collaboration Focus: collaborating internally to unlock value for clients and growth in cross-referencing

Struggling to innovate? Try collaborating

“The old adage ‘two heads are better than one’ proves to be true, more often than not. Why then, do professional services firms find it hard to collaborate?” asks Robert Camp, Director of Strategic Innovation at South West law firm Stephens Scown LLP.

At Stephens Scown, collaboration – both internally across the firm and externally with suppliers and clients – has been used to drive innovation.

Driving up client service

Most recently the firm has worked collaboratively with a supplier and several clients to give clients access to real-time financial data.

“The idea for this goes back a few years. I was at a legal conference and an in-house counsel was presenting. In the Q&A he was asked for the one thing his legal advisors could do to make his life easier. His answer was to provide financial information in a way that he could manipulate and easily present to his Board.

“Like many other law firms, we were guilty of sending clients financial information in a very static way. I suddenly realised this could create a lot of work for them, particularly if they had to extract the data they needed and slice and dice it in a different way,” explains Robert.

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Robert Camp

Robert Camp

Stephens Scown
Robert is a Strategic Innovation Director at Stephens Scown and is based in Exeter. Robert’s vision for the firm is simple – to provide excellent client service and to develop and play to everyone’s strengths – and he has looked beyond the legal sector in a bid to set the firm apart from their competitors. He qualified in November 1986 and attended Harvard Law School’s Leadership in Law course and enjoys leading and being responsible for setting and delivering innovation for the firm. Having worked in London, Hong Kong and Sydney, Robert has extensive national experience in the mining and minerals sector. Robert is a director and trustee of the Christian overseas and development charity Tearfund, a Board director of the Exeter Festival of South West Food and Drink, an elected member of the CBI Regional Council for the South West, an advisory Board member of Burcher Jennings and a director of the South West Tourism Alliance.