United Trust Bank (UTB) has launched a smartphone app-based ‘facial recognition’ ID verification service for mortgage customers. The new ID service takes 90 seconds to complete and is available for all the bank’s first charge customers, and selected second charge customers. Buster Tolfree, commercial director – mortgages at UTB, said: “As a forward-thinking lender, we are continually looking for ways to employ technology where there’s a tangible benefit to the customer and the increased efficiency means we can spend more time on the important things such as personal service and individual underwriting.” Mortgage Finance Gazette notes the initiative is the first of a number of planned enhancements to UTB’s mortgage application service as the bank digitises its processes to support growth.

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