Linklaters has brought in a design agency to help redesign its training contract offer letter as part of a project led by innovation head Shilpa Bhandarkar, with students and trainees consulted during the process. The result, according to Bhandarkar, is a letter that has moved away from being a standard Microsoft Word document to something “more upbeat, less legal-sounding and more welcoming,” with clear communication made a top priority.

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