Adam Curphey, innovation engagement manager at Reed Smith, explains in Law.com about why he believes empathy is the key to firm innovation. Curphey was hired by Reed Smith to head up its Innovation Hub. The hub was launched in 2016 with meeting spaces in its London and New York office in an effort to support the implementation of innovative internal and client-facing legal services. Curphey also touches on whether law schools should provide law students with hands-on legal tech courses, what his goals are as innovation engagement manager and he discusses what clients want from their counsel, and how technology can help.

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