“From the Big Four firms, to small family-owned firms, all the way to completely virtual firms, communication is the backbone of a productive work and service environment,” says QuickStart Training president and chief executive Amy Vetter, who stresses the importance of looking beyond traditional phone, text and email channels. Chat tools such as Slack are useful for both internal and external purposes, she says, while a project manager solution with auto-responders and alerts ensure that clients are fully engaged with the work carried out on their behalf.

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