Above the Law ’s Joe Patrice, reflecting on the International Legal Technology Association’s annual conference, asks if IT departments at law firms have become “unlikely obstacles to progress.” He considers the way new software is rolled out, saying that cloud-based offerings mean software is constantly and seamlessly updating so rollouts do not need years of planning, adding that “the best thing for everyone is to get the software in front of users as quickly as possible.” Mr Patrice also says training on new software has changed, arguing that formal training sessions are no longer needed, pointing instead to the potential to offer “intense floor support as users feel their way naturally through the product” – as well as putting training materials on YouTube.

Have IT Departments Become Unlikely Barriers To Legal Technology?

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