Above the Law ’s Joe Patrice, reflecting on the International Legal Technology Association’s annual conference, asks if IT departments at law firms have become “unlikely obstacles to progress.” He considers the way new software is rolled out, saying that cloud-based offerings mean software is constantly and seamlessly updating so rollouts do not need years of planning, adding that “the best thing for everyone is to get the software in front of users as quickly as possible.” Mr Patrice also says training on new software has changed, arguing that formal training sessions are no longer needed, pointing instead to the potential to offer “intense floor support as users feel their way naturally through the product” – as well as putting training materials on YouTube.
About The Author
Providing insight into technology and innovation in the legal, accountancy property and consultancy sectors. Alternative Insights brings together news, commentary and thought leadership about digital transformation across the entire professional services industry. We collate industry stories on innovation, technology and transformation in the legal, accountancy, management and property consultancy sectors, giving you access to the latest thinking about tech and innovation in the professions.
October 14, 2019
September 13, 2019
July 23, 2019