‘You’re all shiny new toys and no Platform’ – The inevitable rise of the Platforms

This is 2019!

Finance, tax, HR and sales functions typically operate and deliver their services using dedicated platforms. Whether based on SAP, Oracle, Sage, Workday, Salesforce or other systems, these platforms provide the workflows, processes, templates and essential operational data that make efficient and successful operations possible.

The functions that use them know what work they have, where it is coming from, what its value/risk is, who is handling it, how long it takes, why it closed. Their leaders have insight through real-time and trend dashboards and reports that allow them to manage their teams tactically and strategically, driving transformation. They have the means to support and, where appropriate, lead decision-making at the executive level.

Lots of shiny toys and no Platform. It is remarkable that this position exists in 2019 when data is the new oil and digitisation is a driving organisational strategy.

Until recently many professional services firms, and particularly law firms and corporate legal departments, had no access to comparable platforms. Only point solutions such as case/matter management, e-billing, and document review were available. As a result, neither comprehensive operational data nor structured work management were in sight.

Lots of shiny toys and no platform.

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Karl Chapman

Karl Chapman

EY Riverview Law and Kim Technologies
Karl is Strategic Adviser at EY Riverview Law and has a long pedigree in starting, growing and managing successful companies. In 1987 was Money Observer’s top-performing UK unit trust fund manager. In 1989 he set up CRT Group plc which grew to a market capitalisation of over £600 million. In 1996 CRT sold 50.1% of its equity for £109 million to Knowledge Universe, a private US-based company. In 1999 Karl left CRT and set up AdviserPlus Business Solutions in 2001. He remained as owner and non-executive until its sale in 2016. Karl joined Riverview Law, a legal services business, as Chief Executive in 2011 following its creation by AdviserPlus. Riverview Law was acquired by EY in August 2018 and Karl is a Strategic Adviser to the company. Karl is a Director at Kim Technologies. Kim is a leading no-code, configurable technology platform that helps organisations automate their workflows, case management and documents and is applicable to all sectors and functions.