A robust focus on people, processes, and policies can unlock the cloud’s full potential at a time when organisations that have moved operations to the cloud indicate that they are falling short of desired operational agility, write McKinsey’s Arul Elumalai and Roger Roberts. The authors say technology leaders must harness the right combination of IT solutions in their hybrid environment, including on-premise platforms, edge nodes, and cloud services, but technology on its own is insufficient to achieve desired business acceleration, which must encompass far-reaching changes in the operating model as it pertains to people, processes, and policies.

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