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Melanie Ryan: The Client of the Future – Innovating around the Client Experience

Continuing Alternative Insights view from the Professional Services marketplace around The Client of the Future – Innovating around the Client Experience.

Today’s perspective is from Melanie Ryan, Head of Client and Technology Solutions, Alternative Legal Services at Herbert Smith Freehills, and delves into the expectations of the Legal sector client of the future and the validity and potential of applying technology to support both the client and the firms business needs…

The client of the future in our sector will require even more for less. This phrase commonly triggers thoughts of more work product for less cost but I think the client of the future will actually want more depth to their legal services, with more value being added to their business as part of doing business with us.

For example, I see clients who have vast amounts of data in their businesses contained in contracts. These documents and how they are created/negotiated hold a great deal of knowledge about their business and the in-house legal function. The issue for our clients is how do you mine that data and extract from it valuable insights that not only enhance the operation of their team but also demonstrate real value to their corporation both legally and commercially.

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Melanie Ryan

Melanie Ryan

Herbert Smith Freehills
Melanie brings 20 years’ experience in legal technology from both the UK and Australia from within “big law”. Melanie specialises in designing and implementing solutions for bespoke projects or “business-as-usual” support for in-house legal teams using databases and AI software to leverage teams, process and technology. Melanie has experience in disputes, claims management and transactional support across Government, healthcare, construction, real estate, financial services, commercial litigation and cross-sector M&A. Prior to joining Herbert Smith Freehills, Melanie was a legal technology manager at a top tier Australian firm and was located in both Melbourne, Brisbane and previously London. In addition to her significant experience in the Australian market. Melanie trained in law in London and she was recently named as a Tech Pioneer: 24 Evangelists for Change in the Legal Sector by The Lawyer (UK) Magazine (July 2018) https://www.thelawyer.com/legal-tech-pioneers/