Louise Wilson, business manager at communications provider, Moneypenny, gives her top tips on how technology such as artificial intelligence, robotics and augmented reality can improve the client journey and boost sales. She writes that telephone answering services can ensure that no enquiry goes unacknowledged; live chat allows accountants to go beyond the factual, transactional and administrative aspects ohttps://www.accountancyage.com/2019/07/30/how-can-technology-improve-the-client-journey/f customer communication to establish more personal and affable connections; and that an accessible, responsive and client-centric website is essential for unlocking referrals and boosting the chances of repeat business.
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Providing insight into technology and innovation in the legal, accountancy property and consultancy sectors. Alternative Insights brings together news, commentary and thought leadership about digital transformation across the entire professional services industry. We collate industry stories on innovation, technology and transformation in the legal, accountancy, management and property consultancy sectors, giving you access to the latest thinking about tech and innovation in the professions.
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