Business consumption of legal services from in-house teams is becoming more “productised”

Simon Drane, March 18th 2019.

As I mentioned in an earlier article, when I attended the Alternative In-House technology summit, it struck me that the combined buying power of those in the room (many from very large corporations such as Vodafone, BT, Accenture, Sky, Société Générale, Barclays, Standard Chartered, Experian, Novartis, Prudential, National Grid, to name a few), combined with how technology is being considered, has the potential to dramatically transform legal service provision.

There was so much to unpack from two days of excellent discussions that I decided to break it out into an overview article (of which I have extracted some parts for continuity) and then some follow-on pieces. As I outlined,

There is a form of supply chain review operating here which more effectively connects the real consumer to the legal service providers.

In order to get to the challenges for the legal in-house teams and then the knock-on challenges to law firms you need to go to the start of the chain first, namely that the business consumption of in-house legal services is evolving, and in my view becoming more “productised”. The same drive towards productisation is also happening with the law firms but I will pick this up in a separate article.

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