Advice for improving systems and processes covers how firms can best execute a successful digital transformation.

As two-thirds of Global 2000 company CEOs will make the shift to digital strategies before the end of 2019 to improve their customers’ experience, according to research from market intelligence firm IDC, Karbon asserts seven steps to successfully execute a successful digital transformation:

– identify your objectives, focus on customer needs, establish new processes, choose your technology wisely (including sharing client data and triggering workflows), restructure to accommodate change, execute the plan and allow space for agility.

Karbon HQ

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