Mark A. Cohen, chief executive of legal business consultancy Legal Mosaic, says that technology has been a key driver of legal delivery’s paradigm shift “from brute force labour to automation and value maximisation of resources” – and that in doing so, it has accelerated globalisation, collaboration, and, a host of other operational and cultural changes. It has also democratised access to legal source materials, through initiatives such as Harvard Law School offering free online access to 40m pages of case law, or the DoNotPay service established by Joshua Browder, which allows people to sue corporations and navigate the complex bureaucracies and regulatory webs that prevent people from exercising their everyday rights.

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