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Service Innovation in a Digital World

As consumers of cloud products and services, we have come to expect unlimited access, anytime, anywhere, through simple user interfaces. IT providers within organisations want cloud services that have the ability to be fully scalable, reliable, efficient, and maintain the highest quality of service and security. The advance in technology of smartphones, and other mobile devices, has opened up opportunity for a more productive workforce where cloud and agile working can be harnessed.

However, as IT professionals begin to look seriously at the possibility of migrating away from on-premise servers to a hosted cloud environment, they cannot simply disregard the large investment they have already made in existing technology systems. Firms have historically had all systems deployed onsite and therefore have significant investment tied to them.

Many firms are already using cloud technology without really thinking too much about it, using solutions such as Workshare Connect, Dropbox, OneDrive or NetDocuments. Firms shouldn’t be thinking they have to be ‘100% cloud-based or nothing’ when making choices, or that agile working can only be achieved using the cloud.

Becoming entirely cloud-based is a long way off for most firms as technology still has a way to go to overcome some of the limitations that prevent applications matching on-premise counterparts. The challenge now is to operate a hybrid technology infrastructure, combining cloud and onsite solutions to achieve an agile working model. The combination of connected, fully integrated, on-premise, pure cloud and virtualised environments allows law firms to take steps towards the goal of pure cloud. The advantages of the integrated mixed technology stack are streamlined user experience, increased productivity and agility – regardless of where the application is hosted.