For most firms, implementing a new matter pricing and budgeting solution will be a significant change management process. Whether across the entire organisation, or for a specific practice area, technology will be an enabler but also ensure your remain focused on the surrounding elements for overall success – here are my top 5 success factors to enable a successful deployment of Matter Pricing technology.
It’s been almost three years since we launched the latest product within our “Improve” range – BigHand Evaluate, our intuitive matter pricing, budgeting and tracking platform. During that time, we’ve seen the good, the bad and the ugly (although mostly good I might add). However, in terms of the successful deployment and adoption of the software, I wanted to share some of the key success factors we’ve seen that are relevant to all new software projects.
Before we get into the specifics, it’s worth noting that from our experience in relation to matter pricing software, the biggest barriers to change are the processes and business models that underpin the pricing function within a law firm. Those processes and models are evolving at a rapid pace today and will continue to do so, which means a moving platform onto which any solution needs to be delivered.